TahoeBay Wholesale Account Policy

Trademarks

TahoeBay maintains ownership of all its trademarks, including all rights, title, and interest in registered and unregistered trademarks, service marks, logos, and trade names. Unauthorized use of these trademarks is strictly prohibited and may result in legal action.

Authorized parties, including licensees and affiliates, may use TahoeBay trademarks only as expressly permitted by written agreement or under specific guidelines provided by TahoeBay. Any use must comply with applicable laws and regulations and must not mislead or deceive consumers.

Prohibited uses of TahoeBay trademarks include:

• Implying endorsement, sponsorship, affiliation, or association with another party without explicit permission.
• Using the trademarks in connection with unlawful, deceptive, or misleading activities.
• Modifying or altering the trademarks.
• Using the trademarks in a manner that dilutes their distinctiveness or tarnishes TahoeBay’s reputation.

Unauthorized use may lead to legal action, including infringement claims and damages. By using TahoeBay trademarks, you agree to comply with this Policy.

Product Returns

We want you to be completely satisfied with your purchase. Please review the following requirements before initiating a return:

1. Condition of Items: Items must be returned in new condition to be eligible for a refund. This includes the original packaging, accessories, tags, labels, and any promotional materials included with the product.
2. Return Period: Returns must be initiated within 30 days of purchase. Refund requests submitted after this period may be subject to approval.
3. Proof of Purchase: A valid proof of purchase, such as an order number or receipt, is required.
4. Return Process: Contact our customer-service team at creative@tahoebay.com to initiate a return. We will provide return instructions and, when applicable, return authorization.
5. Return Shipping and Restocking Fee: The wholesale account holder is responsible for arranging and paying for return shipping. A 10% restocking fee will be deducted from refunds exceeding $100.
6. Inspection and Refund: Returned items will be inspected to confirm that they are in new condition. Following a successful inspection, the refund will be issued to the original payment method. Depending on the payment method, refunds may take between 3 and 10 days to process.

Defective Products

Wholesale account holders who purchased products from TahoeBay.com and believe they received a defective item may submit images for review. Defects may include manufacturing defects, shipping damage, or other issues affecting the product’s appearance or functionality. Please also review the Product Consistency section below.

Image Submission

Clear and detailed images of the affected products must be submitted within 30 days of purchase. Up to 16 products may be included in a single image. Images must clearly show the defect or damage, including close-up images when necessary.

The wholesale account holder is responsible for ensuring that the submitted images accurately depict the defect or damage affecting each product.

The submission must also include:

• The applicable order number.
• The purchase date.
• A brief description of the defect or issue.

Evaluation Process

After receiving the images and relevant information, TahoeBay’s customer-service team will review the claim. TahoeBay retains sole discretion to determine whether a submitted product has a defect warranting a refund.

TahoeBay may request that the affected product be returned for further inspection. When a defect is successfully validated, the refund will be issued to the original payment method. Depending on the payment method, refunds may take between 3 and 10 days to process.

Product Consistency

TahoeBay cannot guarantee that all products will be completely consistent in color or material. Minor variations in dye lots, material thickness, fabric creases, color blemishes, and other finishing characteristics may occur during manufacturing and shipping.

By placing an order with TahoeBay, you acknowledge and agree that products may contain minor manufacturing variations.

Examples of unacceptable defects include significant and permanent creases in neoprene products, fabric stains, significant machine markings, and unfinished stitching.

Disputes

If you experience a problem involving our products or services, please contact TahoeBay so that we may attempt to resolve the matter to your satisfaction.

Under our Terms and Conditions, any unresolved dispute or claim between you and TahoeBay will be resolved through binding individual arbitration rather than in court, unless the claim qualifies for small claims court. You waive the right to file a claim in court or participate in class arbitrations, class actions, or representative actions.

Disputes and claims will be handled through the American Arbitration Association, or AAA, under its then-current Commercial Arbitration Rules. Arbitration will be conducted before a sole arbitrator on an individual basis. Class actions and class arbitrations are not permitted.

You and TahoeBay each waive the right to a jury trial if a claim proceeds in court for any reason.

Fees

The applicable AAA rules will govern the payment of reasonable filing, administrative, and arbitrator fees. TahoeBay will reimburse reasonable administrative filing and arbitrator fees when the value of the claim is less than $10,000, unless the arbitrator determines that the claim is without substance, frivolous, or filed for an improper purpose.

Jurisdiction

TahoeBay is based in Carson City, Nevada. Except where arbitration is required, any legal action against TahoeBay relating to its products or services must be filed, handled, and take place in Carson City, Nevada.

Severability and Non-Waiver

TahoeBay’s failure to enforce any portion of its Terms and Conditions or other policies will not constitute a waiver of that provision or of TahoeBay’s right to enforce it.

A waiver by TahoeBay of any right on one occasion will not constitute a waiver of that right or any other right on another occasion.

If any provision of these Terms and Conditions or other policies is determined to be invalid, the invalidity of that provision will not affect the validity of the remaining provisions. The parties will substitute a valid provision that most closely reflects the intent and economic effect of the invalid provision.

These Terms and Conditions apply in place of, and notwithstanding, any specific legend or statement associated with a document or information exchanged between the parties.

Notice to Subsequent Purchaser or Repacker

TahoeBay products are imported. The requirements of 19 U.S.C. § 1304 and 19 C.F.R. Part 134 provide that imported articles or their containers must be marked in a conspicuous place, as legibly, indelibly, and permanently as the nature of the article or container permits, to indicate to the ultimate purchaser in the United States the English name of the article’s country of origin.

Sales Tax

TahoeBay.com calculates and applies sales tax at the time of purchase. A state-appropriate sales-tax exemption or resale certificate may be submitted in place of the tax.

Documentation must be submitted to and accepted by a TahoeBay representative before the applicable purchase is completed. TahoeBay is unable to reimburse sales tax after it has been paid.

Cancellation or Changes to Existing Orders

Once an order has been submitted, TahoeBay cannot guarantee that it can be changed or canceled. Orders are automatically submitted for processing and shipment through our website.

Use of Website

By placing an order on TahoeBay.com, you agree to the website Terms of Service and Privacy Policy.

Delivery Delays

Delivery dates are estimates made in conjunction with our fulfillment partners and should not be interpreted as guaranteed “in-hands” dates. TahoeBay is not responsible for shipping delays or extended delivery timeframes.

Wholesale Partnership

Thank you for choosing to partner with TahoeBay by establishing a wholesale account. We appreciate the trust you have placed in our products and services.

We are committed to providing quality products, service, and support. Please contact us with any questions or assistance you may need.