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Common Questions and Answers
Some orders ship in more than one package. To see every shipment connected to your order, enter any tracking number from your order confirmation email into our tracking tool.
Accepted tracking numbers may include USPS, UPS, or Amazon tracking.
Once submitted, the next screen will show all packages associated with your order.
Track all packages for your order:
Enter one of the tracking numbers from your order (USPS, UPS, Amazon)
All of the shipments associated with your order will show on the next screen.
TahoeBay specializes in blank can cooler sleeves for crafters, makers, small businesses, and print shops.
We do not currently print custom designs. Instead, we leave the creative work to you or your favorite local printer.
Ask your printer to use TahoeBay can cooler blanks!
At this time, we are not able to split packs into custom color or size combinations.
However, our bulk discounts can be applied across different packs, colors, and sizes. You can mix and match available products in your cart to get the best pricing.
Some orders ship from more than one warehouse, which means your items may arrive in separate packages and on different days.
Please check your shipment confirmation email for tracking details. You may see more than one package associated with your order.
Yes, expedited shipping is available on TahoeBay.com, but delivery times are not guaranteed.
If you need your order to arrive sooner than 6 business days from the time you place it, we recommend ordering directly from our Amazon Store when available. Amazon may offer faster delivery options depending on your location.
TahoeBay.com shipping times:
| Shipping Speed | Estimated Delivery Time | Fee |
|---|---|---|
| Standard* | 5–9 business days | Free |
| Expedited | 3–6 business days | $25 |
*Standard shipping to Alaska, Hawaii, and Puerto Rico has a flat $15 fee.
Tracking details are provided as your order gets closer to delivery. Orders may also be split into multiple shipments depending on product availability.
Please contact us above and include your TahoeBay order number.
We’ll review your request and provide the next steps for returning your item.
If your order was placed on Amazon, please start your return through Amazon’s return process at Amazon.com/returns.
Amazon handles returns for items purchased through Amazon.com.
TahoeBay is based in Carson City, Nevada, near Mt. Rose and Lake Tahoe.
Our products ship from Amazon’s warehouse network, so your order may come from a fulfillment center closer to your location.
