Return Policy
We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, our return policy ensures a hassle-free process. Please review the following guidelines to initiate a return:
1. Condition of Items: Items must be returned in new condition to be eligible for a full refund. This includes the original packaging, all accessories, tags, labels, and any promotional materials that were included with the product.
2. Return Period: You have a 30 day period from the date of purchase to initiate a return for a full refund. After this period, refunds may be subject to approval.
3. Proof of Purchase: A valid proof of purchase, such as an order number or receipt, is required to process a return.
4. Return Process: To initiate a return, please contact our customer service team at creative@tahoebay.com. We will guide you through the return process, provide you with a return authorization, and address any questions you may have.
5. Return Shipping and Restocking Fee: You are responsible for arranging and covering the cost of return shipping. A 10% restocking fee will be applied to refunds of over $100.00.
6. Inspection and Refund: Once we receive the returned items, our team will inspect them to ensure they are in new condition. Upon successful inspection, we will process a refund to your original payment method. Refunds may take between 3 and 10 days to process depending on the payment method.
Please note that any items returned in a condition other than new, including signs of wear, damage, or missing components, may result in a partial refund or denial of the return.
We value your satisfaction and strive to provide a smooth return experience. If you have any questions or concerns, please don't hesitate to reach out to our customer service team.
Thank you for your support!
1. Condition of Items: Items must be returned in new condition to be eligible for a full refund. This includes the original packaging, all accessories, tags, labels, and any promotional materials that were included with the product.
2. Return Period: You have a 30 day period from the date of purchase to initiate a return for a full refund. After this period, refunds may be subject to approval.
3. Proof of Purchase: A valid proof of purchase, such as an order number or receipt, is required to process a return.
4. Return Process: To initiate a return, please contact our customer service team at creative@tahoebay.com. We will guide you through the return process, provide you with a return authorization, and address any questions you may have.
5. Return Shipping and Restocking Fee: You are responsible for arranging and covering the cost of return shipping. A 10% restocking fee will be applied to refunds of over $100.00.
6. Inspection and Refund: Once we receive the returned items, our team will inspect them to ensure they are in new condition. Upon successful inspection, we will process a refund to your original payment method. Refunds may take between 3 and 10 days to process depending on the payment method.
Please note that any items returned in a condition other than new, including signs of wear, damage, or missing components, may result in a partial refund or denial of the return.
We value your satisfaction and strive to provide a smooth return experience. If you have any questions or concerns, please don't hesitate to reach out to our customer service team.
Thank you for your support!
