1. Condition of Items: Items must be returned in new condition to be eligible for a full refund. This includes the original packaging, all accessories, tags, labels, and any promotional materials that were included with the product.
2. Return Period: You have a 30 day period from the date of purchase to initiate a return for a full refund. After this period, refunds may be subject to approval and restocking fees.
3. Proof of Purchase: A valid proof of purchase, such as an order number or receipt, is required to process a return.
4. Return Process: To initiate a return, please contact our customer service team at firstname.lastname@example.org. We will guide you through the return process, provide you with a return authorization, and address any questions you may have.
5. Return Shipping: You are responsible for arranging and covering the cost of return shipping. Exceptions may be made for defective items or for unforeseen circumstances at the discretion of our support staff.
6. Inspection and Refund: Once we receive the returned items, our team will inspect them to ensure they are in new condition. Upon successful inspection, we will process a full refund to your original payment method. Refunds may take between 3 and 10 days to process depending on the payment method.
Please note that any items returned in a condition other than new, including signs of wear, damage, or missing components, may result in a partial refund or denial of the return.
We value your satisfaction and strive to provide a smooth return experience. If you have any questions or concerns, please don't hesitate to reach out to our customer service team.
Thank you for your support!