Frequently Asked Questions
Find quick answers about TahoeBay products, customization, shipping, orders, and returns.
Products and Customization
TahoeBay specializes in blank can cooler sleeves for creators, small businesses, print shops, events, and organizations.
We do not currently print or apply custom designs. Our products are sold blank so you can decorate them yourself or work with your preferred local printer.
Most TahoeBay can coolers can be decorated with heat transfer vinyl, direct-to-film transfers, screen printing, or sublimation.
The best method and settings depend on the product material, transfer brand, and equipment you use. Visit our Heat Transfer Tips page for recommended starting points and troubleshooting guidance.
Foam is soft, affordable, and generally easier to use with heat transfer vinyl.
Neoprene is firmer, more elastic, and better suited for higher-temperature applications such as sublimation.
Visit our Foam vs. Neoprene guide for a complete comparison.
We are unable to divide existing packs into custom color or size combinations.
You can, however, add different products, colors, and pack sizes to the same order. Eligible quantities are combined automatically when calculating available volume discounts.
We work to represent our colors as accurately as possible, but colors can appear differently depending on your screen, lighting, and production batch.
Visit our Color Guide to compare available TahoeBay colors before ordering.
We do not currently offer individual free samples. Smaller pack quantities are available for many products and are the best option for testing color, fit, or transfer settings before placing a larger order.
Yes. Transfer materials, presses, temperatures, pressure settings, and artwork can produce different results.
We strongly recommend testing your process on a small number of can coolers before decorating an entire order.
Ordering and Discounts
Yes. Available volume discounts are shown on eligible product pages and are applied automatically based on the qualifying items in your cart.
Different colors and pack sizes may be combined when calculating eligible discounts.
Yes. Qualified businesses can apply for a TahoeBay wholesale account through our Wholesale Account Application page.
Wholesale approval, pricing, and availability are subject to our current wholesale program requirements.
Contact us as soon as possible and include your TahoeBay order number.
Orders are sent to our fulfillment network quickly, so we cannot guarantee that an order can be changed or canceled after it has been submitted.
We regularly replenish popular products and colors, but restock dates can vary.
Contact us with the product, size, color, and quantity you need, and we will provide any available information.
Shipping and Tracking
Standard shipping generally takes 5–9 business days from the date the order is placed.
Expedited shipping generally takes 3–6 business days and is available for a flat $25 fee. Delivery dates are estimates and are not guaranteed.
Standard shipping is free within the contiguous United States. Standard shipping to Alaska, Hawaii, and Puerto Rico is available for a flat $15 fee.
Expedited shipping is available during checkout and generally takes 3–6 business days, but arrival by a specific date cannot be guaranteed.
When available, our Amazon store may offer faster delivery based on your location and the product selected.
Tracking information will be emailed as it becomes available.
Some orders include more than one tracking number. You can enter any tracking number from your TahoeBay shipment email into our Shipment Tracking tool to view the packages associated with your order.
Products may ship from different fulfillment centers based on inventory availability. As a result, one order may arrive in multiple packages and on different days.
Check your shipment confirmation emails or use our Shipment Tracking tool to view all available packages associated with your order.
Tracking information may not appear immediately after an order is placed. It is provided as your order moves through the fulfillment process and gets closer to delivery.
Please allow the full estimated delivery timeframe before contacting us about a delayed order.
Returns and Product Issues
Contact us and include your TahoeBay order number. We will review your request and provide instructions based on our current return policy.
The TahoeBay.com return policy applies only to orders placed directly through TahoeBay.com.
Contact us with your TahoeBay order number, a description of the problem, and a clear photo showing the damage or defect.
We will review the information and provide the appropriate next steps under our replacement policy.
Contact us with your TahoeBay order number and a photo of the item you received, including the product label when possible.
We will review the order and help resolve the issue.
Returns, replacements, and customer support are handled according to the policies of the website or marketplace where the order was placed.
For an Amazon order, begin the return or support process through your Amazon account. TahoeBay.com policies apply only to purchases made directly through TahoeBay.com.
About TahoeBay
TahoeBay is a veteran-owned family business based in Carson City, Nevada, near Mt. Rose and Lake Tahoe.
Orders may ship from fulfillment centers located throughout the United States, so the shipping origin shown on your package may be different from our business location.
Complete our Contact Us form or email us at creative@tahoebay.com.
Please include your order number when contacting us about an existing purchase. For product questions, include the product name, size, color, and quantity whenever possible.