Important: If you absolutely need your order to arrive sooner than 6 business days from the time of your order, we recommend ordering directly from our Amazon Store. Expedited shipping through our website typically delivers within 3-6 business days, but we cannot guarantee it. All of our orders are shipped via Amazon Logistics.

Orders placed on our website are charged the same shipping fee, no matter the size of the order:

Tracking details are provided as your order gets closer to delivery.

Orders are sometimes split into more than one shipment depending on product availability at Amazon warehouses. 

*Standard shipping to Alaska, Hawaii, and Puerto Rico will incur a flat fee of $15.

We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, our return policy ensures a hassle-free process. Please review the following guidelines to initiate a return:

1. Condition of Items: Items must be returned in new condition to be eligible for a full refund. This includes the original packaging, all accessories, tags, labels, and any promotional materials that were included with the product.

2. Return Period: You have a 30 day period from the date of purchase to initiate a return for a full refund. After this period, refunds may be subject to approval and restocking fees.

3. Proof of Purchase: A valid proof of purchase, such as an order number or receipt, is required to process a return.

4. Return Process: To initiate a return, please contact our customer service team at creative@tahoebay.com. We will guide you through the return process, provide you with a return authorization, and address any questions you may have.

5. Return Shipping: You are responsible for arranging and covering the cost of return shipping. Exceptions may be made for defective items or for unforeseen circumstances at the discretion of our support staff.

6. Inspection and Refund: Once we receive the returned items, our team will inspect them to ensure they are in new condition. Upon successful inspection, we will process a full refund to your original payment method. Refunds may take between 3 and 10 days to process depending on the payment method.

Please note that any items returned in a condition other than new, including signs of wear, damage, or missing components, may result in a partial refund or denial of the return.

We value your satisfaction and strive to provide a smooth return experience. If you have any questions or concerns, please don't hesitate to reach out to our customer service team.

Thank you for your support!